Taking a quick moment to build an ARCI matrix is an important step even for seemingly simple projects. ARCI helps clarify goals, inputs, and expectations so everyone can execute quickly. Continue reading There’s Always Time for ARCI
People will try to achieve whatever goals you set them. How do you ensure that everyone is aligned on goals? Continue reading Setting the Right Goals
Being clear about who is involved, responsible, and accountable goes a long way to empowering team members, and making everyone better aligned on outcomes. Continue reading A Framework for empowerment & accountability
Empowerment has become a bit of a catchphrase — it’s used everywhere from self-help books, to corporate culture manuals, but what the huck is it? Continue reading Empowerment and Accountability
As a leader, balancing empathy with performance is a delicate dance. Ultimately, being truly empathetic, is to balance both, but it can be easy to mistake not holding people accountable because of their personal circumstances, for empathy. Understanding who someone is as an individual, their personal challenges, and how they react to situations, informs the relationship, but … Continue reading Empathy as a Leader
As an organization When I left my last job at Unbounce and was asked in my exit interview what I liked most about working there, I expressed how grateful I was that they always treated me as a person. While it might seem like a cliché, it’s important to make sure your employees feel valued as … Continue reading Empathy for Your Colleagues
More and more companies are finding that customer focus, more than anything else, is a key driver in their success. Growth leaders like Amazon, Apple, and Google all make customers the centre of their business decisions. There are many ways company’s express their commitment to their customers: The customer is always right. “Just say yes.” Customer-first decision-making. … Continue reading Building Empathy for Your Customers
When you start working at Thinkific, one of your first projects is to build a course using the platform. Having just spent almost four years immersing myself in #startuplife at Unbounce, I took the opportunity to record the big lessons I learned as best I could. I’ll be sharing most of the content from that … Continue reading Empathy is Key (an intro)
Gary Allen 