How coming out helped me love myself
While coming out was one of the hardest things I’ve ever had to do, it was also one of the most transformative experiences of my life. Continue reading How coming out helped me love myself
While coming out was one of the hardest things I’ve ever had to do, it was also one of the most transformative experiences of my life. Continue reading How coming out helped me love myself
The mid-to-late 90s and early 2000s were a glorious time for Canadian pop music. Continue reading Playlist: The golden age of Canadian pop music
Taking a quick moment to build an ARCI matrix is an important step even for seemingly simple projects. ARCI helps clarify goals, inputs, and expectations so everyone can execute quickly. Continue reading There’s Always Time for ARCI
People will try to achieve whatever goals you set them. How do you ensure that everyone is aligned on goals? Continue reading Setting the Right Goals
Being clear about who is involved, responsible, and accountable goes a long way to empowering team members, and making everyone better aligned on outcomes. Continue reading A Framework for empowerment & accountability
In a world where streaming services are now de rigueur, finding music to download illegally has, frankly, become a pain — streaming services being the obvious balm to that acute pain point. Continue reading I caved and subscribed to Apple Music
Empowerment has become a bit of a catchphrase — it’s used everywhere from self-help books, to corporate culture manuals, but what the huck is it? Continue reading Empowerment and Accountability
As a leader, balancing empathy with performance is a delicate dance. Ultimately, being truly empathetic, is to balance both, but it can be easy to mistake not holding people accountable because of their personal circumstances, for empathy. Understanding who someone is as an individual, their personal challenges, and how they react to situations, informs the relationship, but … Continue reading Empathy as a Leader
As an organization When I left my last job at Unbounce and was asked in my exit interview what I liked most about working there, I expressed how grateful I was that they always treated me as a person. While it might seem like a cliché, it’s important to make sure your employees feel valued as … Continue reading Empathy for Your Colleagues
More and more companies are finding that customer focus, more than anything else, is a key driver in their success. Growth leaders like Amazon, Apple, and Google all make customers the centre of their business decisions. There are many ways company’s express their commitment to their customers: The customer is always right. “Just say yes.” Customer-first decision-making. … Continue reading Building Empathy for Your Customers